As A Rainbow Hospice Patient, You Have The Right To:

• Receive prompt, considerate, kind and respectful care free of mental/physical abuse, neglect or exploitation.
• Receive medical and health care services that promote comfort.
• Decline any experimental treatment without giving your informed consent.
• Expect your reports of pain will be believed.
• Expect information about pain and pain relief measures.
• Expect a concerned staff committed to pain prevention and management.
• Request information about your diagnosis, prognosis and treatment, including alternatives to care and risks involved, in terms that you and your family can readily understand.
• Make an informed choice about the services involved in your care including the right to refuse services.
• Be taught, and have your family taught, the treatment required so that you can, to the extent possible, help yourself.
• Participate in the development of your care plan and/or any change in the plan before the change is made.
• Be informed of the services ordered by your physician and the frequency of their delivery.
• Be informed of the names and qualifications of staff and/or volunteers involved in your direct care.
• Have privacy when you request it and during the provision of your care.
• Have your property treated with respect.
• Be informed orally and in writing of insurance coverage and charges that are not covered and about any changes in your insurance coverage before services are initiated.
• Be informed of Rainbow’s Financial Assistance Policy if you need financial assistance in paying for your hospice care.
• Expect that your medical record is kept confidential.
• Be informed of your right to choose whether or not you want to execute an advance directive and that this choice will not result in any form of discrimination.
• Elect not to continue in the Rainbow Hospice program at any time.
• Be informed of the method for voicing complaints and grievances, knowing there will be no retribution.
• Be treated without regard to race, color, national origin, handicap, age, gender, creed, sexual orientation, life style or veteran status.
• Be informed that Rainbow Hospice is a Not for Profit organization that is affiliated with Advocate Health Care System and Resurrection Health Care System.
• Receive a copy of the Rainbow Hospice Notice of Privacy Practices.

If You Are Not Able, Your Family, Agent Or Guardian May Exercise Your Rights.

• Provide a complete and accurate health history, including information regarding pain.
• Provide a safe home environment.
• Have your family, loved ones, and/or hired caregiver participate in your care.
• Cooperate with caregivers.
• Avoid discrimination on the basis of race, color, national origin, handicap, age, gender, creed or sexual orientation.

If The Previous Responsibilities Are Not Met, Rainbow Hospice May Terminate Services After Giving Adequate Notification And Instructions To Patient And Physician.

What To Do If You Have Concerns Or Complaints About Rainbow Hospice

We at Rainbow Hospice encourage patients and families to express their suggestions or concerns.

We are committed to providing the highest quality service. All suggestions and concerns are addressed by our management team. If you have a concern that is not being addressed to your satisfaction, please call (847) 685-9900. If there is something bothering you we encourage you not to wait long; we want the opportunity to improve your experience with us. When you call, ask for the patient care coordinator or the supervisor on duty.

Illinois Department Of Public Health
Central Complaint Registry

TOLL FREE HOTLINE 1-800-252-4343

The purpose of the toll free hotline is to receive complaints or inquiries about home health agencies that are Medicare certified and operate in Illinois. This number is NOT to be used to receive 24-hour emergency medical treatment. The patient also has the right to use this hotline to lodge complaints concerning the implementation of the advanced directives requirement.

The Central Complaint Registry number is available 24 hours a day, seven days a week, for filing complaints. Response to an inquiry or information request will normally be responded to during regular business hours between 8:30 a.m. and 5:00 p.m. Inquiries or information requests called in during evenings, weekends, or holidays will be responded to on the next business day.

Chap Toll Free Hotline 1 800 656-9656;
Extension 242

The purpose of the toll free hotline is to receive complaints or inquiries about home health and hospice agencies that are CHAP accredited.

This number is NOT to be used to receive 24-hour emergency medical treatment. This number is available 24 hours a day seven days a week for filing complaints, but responses will be on the next business day.

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